chip away!

I have noticed that with gruff men that you can actually chip away the rock and reveal the 'friendly' inside by keeping up the daily greetings and good mornings with your best smile. So if this has worked on some pretty tough dudes, it should work on the one that I have a schedule meeting with HR tomorrow. In honest words this guy and his department aren't playing nice with me the receptionist. I am getting sick of it and have some not so happy feelings about it. I've have been taming the beast inside and will try to work on solutions. However, I do believe my best arsenal is just my smile and bright eyes to chip away the bad feelings and ruts...